Terms of service
This website is operated by Fidum Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Fidum Pty Ltd trading as ReGleam Australia.
By visiting this website or purchasing from us, you agree to be bound by these Terms of Service, together with our Return and Refund Policy, Shipping Policy, Privacy Policy and any other policies linked on our website.
Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use this website or purchase from us.
Our online store is hosted by Shopify Inc., which provides the ecommerce platform that allows us to sell products to you.
1. Online store terms
By using this website, you confirm that you are at least the age of majority in your state or territory of residence, or that you have given consent for any minor dependants to use this website.
You must not use our website or products for any unlawful or unauthorised purpose.
You must not transmit viruses, malware or any harmful code through this website.
2. General conditions
We reserve the right to refuse service, cancel orders or limit quantities where reasonably necessary, including where we suspect fraud, misuse, incorrect pricing, supply issues, unavailable stock, unsupported delivery locations or breach of these Terms.
You agree not to copy, reproduce, sell, resell or exploit any part of this website or our service without our written permission.
3. Product information
We make reasonable efforts to ensure product descriptions, images, prices, availability and other information are accurate.
Product images are for illustration and guidance only. Actual colours, packaging, accessories or appearance may vary depending on supplier updates, screen settings or manufacturing changes.
We may update, correct or remove product information at any time.
4. Prices and payment
All prices are shown in Australian dollars unless otherwise stated.
Prices may change without notice.
Payment must be received and authorised before an order is processed.
We may cancel or refund an order if payment cannot be verified, if stock is unavailable, if delivery cannot be completed to the address provided, or if there is an error in the listed price or product information.
5. Shipping and delivery
Shipping is handled according to our Shipping Policy.
We currently ship within Australia only.
Estimated delivery is approximately 5–10 business days, subject to supplier fulfilment, stock availability, courier availability and your location.
We cannot guarantee delivery on a specific date or time.
Some remote or restricted postcodes may not be serviceable for certain products. If delivery cannot be arranged, we may cancel and refund the order.
6. Returns, refunds and faulty products
Returns, refunds, warranty claims and faulty, damaged or incorrect items are handled according to our Return and Refund Policy.
Nothing in these Terms limits your rights under Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
7. Accuracy of billing and account information
You agree to provide current, complete and accurate billing, shipping and contact information when placing an order.
You are responsible for ensuring your delivery address is correct before submitting your order.
If you provide incorrect or incomplete information, your order may be delayed, cancelled or returned. Additional costs caused by incorrect customer information may be your responsibility where permitted by law.
8. Optional tools and third-party services
We may provide access to third-party tools, payment providers, apps or services.
These third-party services may have their own terms, conditions and privacy policies.
We are not responsible for third-party services except where required by law.
9. Third-party links
This website may contain links to third-party websites.
We are not responsible for the content, accuracy, policies or practices of third-party websites.
You should review any third-party terms and policies before using those websites or services.
10. User comments, reviews and submissions
If you send us reviews, feedback, comments, photos, videos, suggestions or other submissions, you grant us permission to use, edit, publish or display that material in connection with our business, unless you clearly tell us otherwise.
You must not submit content that is unlawful, misleading, abusive, defamatory, obscene, infringing, spam-like or harmful.
We may remove or refuse to publish content at our discretion.
11. Personal information
Your submission of personal information through this website is governed by our Privacy Policy.
12. Errors, inaccuracies and omissions
Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery timeframes, availability or other details.
We reserve the right to correct errors, update information, cancel orders or refund orders where information is inaccurate, incomplete or unavailable, including after an order has been submitted.
13. Prohibited uses
You must not use this website or its content:
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For any unlawful purpose.
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To violate any laws or regulations.
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To infringe our intellectual property rights or the rights of others.
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To submit false or misleading information.
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To upload or transmit viruses, malware or harmful code.
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To collect or track personal information of others.
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To spam, phish, scrape, crawl or interfere with website security.
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For any abusive, obscene, discriminatory or harmful purpose.
We may restrict or terminate your access if you breach these Terms.
14. Disclaimer and limitation of liability
We do not guarantee that the website will be uninterrupted, error-free or always available.
To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss arising from your use of the website or products purchased through the website.
Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under Australian Consumer Law or any other law that cannot be excluded, restricted or modified.
15. Indemnification
You agree to indemnify Fidum Pty Ltd, its directors, officers, employees, contractors, suppliers and service providers from claims, costs, losses or damages arising from your breach of these Terms, your misuse of the website, or your violation of any law or third-party rights.
16. Severability
If any part of these Terms is found to be unlawful, void or unenforceable, that part will be severed to the extent required, and the remaining provisions will remain valid and enforceable.
17. Termination
These Terms remain effective unless terminated by either you or us.
We may terminate or restrict your access to our website or services if you breach these Terms or misuse the website.
18. Entire agreement
These Terms, together with our linked policies, form the agreement between you and Fidum Pty Ltd regarding your use of this website and purchases from ReGleam Australia.
19. Governing law
These Terms are governed by the laws of Australia.
20. Changes to these Terms
We may update these Terms from time to time by posting the updated version on this website.
Your continued use of the website after changes are posted means you accept the updated Terms.
21. Contact information
Questions about these Terms should be sent to: